Privacy Policy
🛡 Privacy Policy – CharterMNE
Last Updated: 2 December 2025
CharterMNE (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your data when you visit https://chartermne.com, interact with us via social media such as @chartermne, or book a charter with us in Montenegro.
1. 🔍 Scope and Purpose
This Policy is governed by the General Data Protection Regulation (GDPR), Montenegrin Law on Personal Data Protection, and other applicable legal frameworks. It applies to all visitors, clients, and users who interact with CharterMNE services online or offline.
We collect and process personal data only for lawful, legitimate, and clearly defined purposes, including but not limited to:
- 📞 Processing charter bookings and inquiries
- 📧 Sending promotional offers and yacht availability updates
- 📸 Sharing media (photos/videos) from charters (with consent)
- 🧭 Customizing your experience on our website and social platforms
- 📲 Running retargeting campaigns and SEO marketing
2. 👤 Types of Data We Collect
We may collect the following personal data:
- Full Name
- Email Address
- Phone Number (WhatsApp / Viber / local)
- Nationality / Passport Details (for charter agreements)
- Social media handle (@Instagram, etc.)
- IP address, geolocation, device information
- Booking and charter history
- Media content (photos/videos taken during charter trips – with prior consent)
3. ⚙️ Methods of Data Collection
We collect personal data through:
- Booking forms on chartermne.com
- Instagram DMs / Comments via @chartermne
- Direct communication (email/phone/WhatsApp)
- Newsletter sign-ups
- Cookies and analytics tools (Google Analytics, Meta Pixel, etc.)
4. ✅ Legal Grounds for Processing
Processing of your personal data is based on:
- Your explicit consent (e.g. newsletter, photos on Instagram)
- Fulfillment of a contract (e.g. yacht booking)
- Compliance with legal obligations
- Legitimate interest (e.g. marketing, fraud prevention)
5. 🧾 Data Usage Purposes
We process your data to:
- Manage yacht bookings and confirmations
- Send real-time charter updates and offers
- Respond to inquiries and support requests
- Personalize your experience based on your preferences
- Conduct marketing and advertising campaigns
- Improve the security and usability of our platform
6. 🌍 Cross-Border Data Transfers
As we serve international clients, your personal data may be transferred outside Montenegro or the EU. We ensure:
- Transfers are made to countries with adequate data protection
- Standard contractual clauses are in place, where required
- Your rights are protected at all times
7. 🔐 Data Security
We implement robust organizational and technical measures to ensure data confidentiality and integrity:
- SSL encryption on chartermne.com
- Secure data storage with restricted access
- Regular backups and system audits
- GDPR-compliant data processing agreements with third-party services
8. 👥 Data Sharing
We do not sell your data. We may share it only with:
- Yacht owners / captains (to finalize bookings)
- Payment processors (e.g., Stripe, PayPal)
- Legal or government authorities (if required by law)
- Third-party services like Google Ads or Meta Ads (for marketing, anonymized where possible)
9. 🎥 Photos & Videos from Your Charter
If you participate in charters with us, we may request your permission to share photos/videos for marketing purposes on:
- @chartermne Instagram
- chartermne.com
- YouTube, TikTok, or print promotional material
Your consent will always be requested beforehand. You may withdraw it at any time by emailing: charter@chartermne.com
10. 🧾 Your Rights (GDPR Compliant)
As a data subject, you have the right to:
- 📄 Access your personal data
- ✏️ Correct inaccurate or outdated data
- ❌ Request erasure (“Right to be forgotten”)
- 🚫 Object to processing for direct marketing
- 🔐 Request data portability
- 🛑 Withdraw consent at any time
- 📝 File a complaint with a data protection authority
To exercise these rights, email us at: charter@chartermne.com with subject line “Privacy Request”.
11. 🕓 Data Retention
We retain your personal data only as long as necessary for:
- Fulfilling the purpose it was collected
- Meeting legal/tax/regulatory obligations
- Marketing purposes (until you opt-out)
12. 🍪 Cookies & Tracking
Our website uses cookies to:
- Analyze traffic (via Google Analytics)
- Improve performance and functionality
- Show relevant ads (Meta/Google retargeting)
You may manage your cookie preferences directly in your browser settings.
13. 📦 Third-Party Services
We use the following services under their own privacy policies:
- Google Analytics: Traffic & behavior tracking
- Meta Ads / Facebook Pixel: Marketing
- Stripe / PayPal: Payments
- Mailchimp: Newsletters
- Instagram: Social media interaction
Each of these services may collect anonymized or direct data in accordance with their privacy policies.
14. 📬 Contact Us
For any questions about your data or this policy, please contact:
📧 charter@chartermne.com
🌐 https://chartermne.com
📱 Instagram: @chartermne
15. 📄 Policy Updates
We may update this Privacy Policy to reflect changes in regulations or business practices. The latest version will always be available at:
